D’arcy Norman posts about the successes and challenges with the AV systems design at the Taylor Institute with transparency and flexibility as the key design principles guiding the design. If I were in a healthcare setting considering the sustainability and stewardship of implementing this type of system for virtual healthcare appointments, I would want to consider different role perspectives.
From senior leadership, I would question whether this AV system would be implemented across health units or would it be only to a select few? What would be the deciding factors to consider to make that choice? In those areas with internet connectivity issues, would they immediately not be considered but maybe they are the ones with the highest need. Would each health unit be responsible for the upgrades, maintenance, and replacement of the equipment? Would the issue of transparency compromise issues of confidentiality? Is there a backup system in case the whole system goes down?
From a health care provider, I would ask what support and training would be available to assist with using the technology? Could patient charts and documentation be done virtually at point of care? Could IT help to support healthcare workers to enhance the creation of those tools? Is there a risk to compromise confidentiality if health care providers are not trained to follow proper protocols and procedures?
From a patient perspective, what supports or training to ensure that connecting with a health care provider from a health unit is not a challenge especially for seniors? What if the patient is not digitally fluent? Is there IT support nearby to assist? Would patients feel confident that their personal information is not being compromised and would they feel a virtual connection with the health care provider is the same as face to face?
Three different role perspectives to consider when planning for an AV system for virtual appointments with health care providers. Although it would greatly increase access for many in remote areas, there may still be challenges with digital literacy, connectivity, confidentiality and cost.
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